Fitbit Desktop App

Posted on 16-09-2021 by admin

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Before you begin using your Fitbit device, you must connect it to your Fitbit account with a phone, tablet, or computer. Connecting your device allows it to transfer (or sync) data back and forth with Fitbit.

Note: For more information about setting up Fitbit Ace, see How do I set up Fitbit Ace devices?

Connect your Fitbit device to the charger before you begin the setup process.

Trackers and watches

If you're adding a second Fitbit device to your account or replacing an old one, skip down to How do I set up a replacement device or add a second device to my account?

How do I create a Fitbit account and connect my device?

The latest Fitbit devices require an iPhone or Android phone. To verify that your phone is compatible with the Fitbit app, visit fitbit.com/devices.

If your phone or tablet isn’t compatible, you can set up some Fitbit devices on a Mac or Windows 8.1 computer with a program called Fitbit Connect.

Choose a section below depending on whether you prefer to set up your device with the Fitbit app or with Fitbit Connect.

If you're adding a second Fitbit device to your account or replacing an old one, skip down to How do I set up a replacement device or add a second device to my account?

Fitbit app

Note: If you’re setting up certain Fitbit devices with an Android phone, a notification appears on your phone to begin the setup process. Tap the notification and follow the on-screen instructions to set up your device. If you don’t have the Fitbit app, the notification takes you to the Google Play Store to download the app.

To set up your Fitbit device with the Fitbit app:

Download and install the Fitbit app from one of the following locations:
- Apple devices—Apple App Store
- Android devices—Google Play Store
- Windows 10 devices (phones, tablets, and computers)—Microsoft Store
Open the Fitbit app and tap Join Fitbit.
Follow the on-screen instructions to create a Fitbit account and connect ('pair') your Fitbit device to your phone or tablet. Pairing makes sure your Fitbit device and phone or tablet can communicate with one another (sync their data).
Note that to create a Fitbit account, you're prompted to enter your birthdate, height, weight, and sex to calculate your stride length and to estimate distance, basal metabolic rate, and calorie burn. For more information, see How does my Fitbit device calculate my daily activity? After you set up your account, your first name, last initial, and profile picture are visible to all other Fitbit users. You have the option to share other information, but most of the information you provide to create an account is private by default.

For Fitbit Ionic, Fitbit Sense, Fitbit Versa, Fitbit Versa 2, and Fitbit Versa 3, you're prompted to connect your watch to your Wi-Fi network. These devices use Wi-Fi to set up your watch, download playlists, download apps from the Fitbit App Gallery, and for faster firmware and Fitbit OS updates. For best results, connect your watch to your home Wi-Fi network. For more information, see How do I connect my Fitbit watch to Wi-Fi?

If you have trouble, see Why can't I set up my Fitbit device?

Fitbit Connect

If you don’t have a compatible phone or tablet, you can set up and sync most Fitbit devices on your computer with Fitbit Connect. Fitbit Connect is a free software application that lets your Fitbit device sync its data with your fitbit.com dashboard.

If your computer isn’t Bluetooth-enabled, you must use a wireless sync dongle to set up and sync your Fitbit device. Most Fitbit devices don’t come with a dongle, but you can buy one from the Fitbit Store. We recommend using the Fitbit app if you can.

To install Fitbit Connect and set up your device:

If your computer isn’t Bluetooth-enabled, insert a wireless sync dongle into a USB port on your computer.
Go to fitbit.com/global/us/setup.
Scroll down and click the pink Download button.
After the download completes, double-click the downloaded file to start installation.
After installing, when prompted, choose Set up a New Fitbit Device.
Follow the on-screen instructions to create a Fitbit account and connect your device.

Note that the personal information you provide during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure and your body mass index (BMI). For more information, see How does my Fitbit device calculate my daily activity? This information is private unless you change your privacy settings and opt to share it with your Fitbit friends.

If you have trouble, see Why can't I set up my Fitbit device?

How do I set up a replacement device or add a second device to my account?

Follow these instructions if you already have a Fitbit account and want to replace your existing Fitbit device with a new one, or if you use more than one device connected to the same account. If you’re replacing one device with another of the same model, you’ll be asked to confirm the replacement. For instructions on how to remove a Fitbit device from your account, see Can I use more than one Fitbit device with the same account?

Choose a section below depending on whether you prefer to use the Fitbit app or Fitbit Connect to set up your device.

Fitbit App

Tap the Today tab , and tap your profile picture.
Tap Set Up a Device.
Choose your device and follow the on-screen instructions to continue.

Fitbit Connect

Click the Fitbit Connect icon located near the date and time on your computer.
Click Open Main Menu...
Click Set Up A New Fitbit Device.
Click Existing User and log in to your account.
Choose your device and follow the on-screen instructions.

Aria

If you're unsure whether you own an Aria or Fitbit Aria 2, turn the scale over and remove the battery cover to see how many batteries it contains. Aria uses 4 batteries, while Aria 2 uses 3 batteries. Aria 2 also has 'Aria 2' written on the back of the scale.

What router settings do I need to set up and sync Aria?

Aria connects to your wireless home network and works with any Wi-Fi router that uses the following standards:

802.11b frequency setting
WEP / WPA / WPA2 personal security
Automatic (DHCP) IP setup (static IP configurations are not supported)

Your SSID and password should contain only alphanumeric characters (e.g. A-Z, 0-9). If you experience issues connecting to a network that uses special characters, change the name of the network to only use alphanumeric characters, and try to connect again.

Can I use a mobile Wi-Fi hotspot to set up Aria?

A mobile Wi-Fi hotspot should only be used if a wireless router is unavailable. Consider the following information when attempting to set up your scale using a hotspot:

Connecting Aria to a mobile Wi-Fi hotspot requires that the mobile device be persistently in this mode. The device’s battery may drain quickly.
To complete the setup process with a mobile Wi-Fi hotspot, you will need a second wireless device to connect to the hotspot. For example, if you are using an iPhone as a hotspot, you will need either another mobile device or a computer to proceed through either of the set up methods explained in How do I set up Aria?
Your hotspot needs to be configured according to the same specifications as a wireless router. For the specs, see What router settings do I need to set up and sync Aria?

How do I set up Aria?

To set up your scale using the web-based method, you'll need a Wi-Fi enabled computer, phone, or tablet. Make sure you know your Wi-Fi password and that it doesn't exceed 31 characters. For help finding your password, see How do I find my Wi-Fi network password and security setting?

Note: If you're trying to set up your Aria again after making changes to your network, see How do I reconnect my Fitbit scale to my wireless network?

To set up your Aria scale:

Restart the computer, phone, or tablet that you're going to use to set up your scale.
Make sure your browser allows cookies.
If you're using a computer:
1. Place your scale within 10 feet of your router.
2. Ensure that your router is compatible with the 802.11b protocol. For more information, see What router settings do I need to set up and sync Aria?
3. If the router is connected to your computer with an Ethernet cable, unplug it. The router and computer must be connected over Wi-Fi.
Open a web browser on your computer, phone, or tablet and go to fitbit.com/scale/setup/start.
Tap Get started, then tap it again when you see the pop-up message.
Sign in to your fitbit.com account.
Personalize your Aria by giving it a name and entering the initials you'd like to see on the scale when it recognizes you.
Put the scale into setup mode by removing a battery for 10 seconds and then reinserting it. Tap Continue when the scale's display says 'SETUP ACTIVE.'
Switch your computer, phone, or tablet to the scale's Wi-Fi network (this will appear as the word 'Aria' followed by six characters).
Return to your web browser and tap I'm Connected. You'll see a list of available wireless networks.
Tap the name of your home wireless network. If you don't see your home wireless network, tap Refresh Networks to scan again. If you still don't see your network, tap Join Other Network to enter your network name and password manually.
Enter your network password. Remember that it's case-sensitive.
Tap Submit, and then immediately check your scale's screen as it attempts to connect to your network.
- If you see a check mark or a smiley face, Aria is connected and you can stand on the scale to complete a weigh-in.
- If you see an error message, see Why isn't my Fitbit scale working?

To see setup in action, watch our video below (English only):

Aria 2

To set up your Fitbit Aria 2, create a Fitbit account and connect your scale through the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer. At this time, Fitbit Connect isn’t compatible with Aria 2, so you can't set up Aria 2 using a Mac.

If you already have a Fitbit account and the Fitbit app, skip to How do I add a scale to my existing account?

Note: If you're unsure whether you own an Aria or Aria 2, turn the scale over and remove the battery cover to see how many batteries it contains. Aria uses 4 batteries, while Aria 2 uses 3 batteries. Aria 2 also has 'Aria 2' written on the back of the scale.

What router settings do I need to set up and sync Aria 2?

Aria 2 connects to your wireless home network and works with any Wi-Fi router that uses the following standards:

802.11b/g/n frequency setting
WEP / WPA / WPA2 personal security
Automatic (DHCP) IP setup (static IP configurations are not supported)
Both the network name and password must be no more than 32 characters long

Can I use a mobile Wi-Fi hotspot to set up Aria 2?

We do not recommend using a mobile Wi-Fi hotspot to set up Aria 2, as syncing will be slow and your scale may be unable to update. Connecting Aria 2 to a mobile Wi-Fi hotspot requires the device to remain persistently in this mode, which may drain the battery quickly and use excessive data.

How do I create a Fitbit account and connect Aria 2?

Note: If you're trying to set up your Aria 2 again after making changes to your network, see How do I reconnect my Fitbit scale to my wireless network?

Make sure the Fitbit app is compatible with your device by checking fitbit.com/devices.
Download and install the Fitbit app from one of the following locations:
- Apple devices—Apple App Store
- Android Devices—Google Play Store
- Windows 10 devices (phones, tablets, and computers)—Microsoft Store
Open the Fitbit app and tap Join Fitbit to get started.
Follow the on-screen instructions to create a Fitbit account and connect your scale to the internet. You must know your wireless network password, and the scale must be within range of the network. If you see an error message, see Why isn't my Fitbit scale working?
Note that the personal information you provide during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure and your body mass index (BMI). For more information, see How does my Fitbit device calculate my daily activity? This information is private unless you change your privacy settings and opt to share it with your Fitbit friends.

To see setup in action, watch our video (English only):

If you have trouble setting up Aria 2, briefly press the button in the battery compartment to restart your scale and return to the start of the setup process. If you still can't set up your Aria 2 after completing all the steps above, contact Customer Support.

How do I add a scale to my existing account?

If you already have a Fitbit account, use the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer to set up your new scale.

In the Fitbit app, tap the Today tab your profile picture.
Tap Set Up a Device.
Choose your device.
Follow the on-screen instructions to create a Fitbit account and connect your scale to the internet. You must know your wireless network password, and the scale must be within range of the network.

If you have trouble setting up Aria 2, briefly press the button in the battery compartment to restart your scale and begin the setup process again.

What is a personalized icon on Aria 2?

When you set up your scale, you're asked to choose a personalized icon. This icon appears on the scale whenever you complete a weigh-in. After you weigh yourself, you see your icon on the screen to confirm the weigh-in is assigned to the correct person. Refer to the table for a complete list of the available icons.

Icon	Name
Apple
Bird
Butterfly
Camera
Cat
Coffee mug
Diamond
Bear
Rocket ship
Sailboat
Submarine
Sun
Dog
Flower
Fish
Whale

Aria Air

Set up Fitbit Aria Air with the Fitbit app for iPhones and iPads or Android phones.

How do I create a Fitbit account?

Download the Fitbit app:
- Apple App Store for iPhones and iPads
- Google Play Store for Android phones
Install the app, and open it.
- If you already have a Fitbit account, log in to your account tap the Today tab your profile picture Set Up a Device.
- If you don't have a Fitbit account, tap Join Fitbit to be guided through a series of questions to create a Fitbit account.
Continue to follow the on-screen instructions to connect Aria Air to your account.

How do I add Aria Air to my existing Fitbit account?

In the Fitbit app, tap the Today tab your profile picture.
Tap Set Up a Device.
Choose Aria Air and follow the on-screen instructions.

How do I turn on Aria Air?

On the back of your scale, find the battery compartment and pull out the plastic tab. Your scale will turn on.

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After you create a Fitbit account and set up your device, the data your Fitbit device collects syncs with your Fitbit dashboard.

For more information, see How do Fitbit devices sync their data? and Fitbit-compatible devices.

Trackers and watches

Having trouble syncing with your iPhone or iPad? Try removing the Bluetooth connection between your phone and your Fitbit device:
*On your phone, tap Settings Bluetooth the information icon next to the name of your Fitbit device Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Fitbit device automatically when you open the Fitbit app or manually by tapping your profile picture your device tile Sync Now.

If your Fitbit device doesn't sync, follow the troubleshooting steps below depending on your device:

iPhone or iPad

Requirements

Your iPhone or iPad is running the latest version of iOS. To check, tap Settings GeneralSoftware Update.
Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
Your iPhone or iPad is connected to cellular data or Wi-Fi.
The Bluetooth setting on your iPhone or iPad is turned on. To check, tap Settings Bluetooth .
Your iPhone or iPad isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
Your Fitbit device is charged.

Troubleshooting steps

Force quit the Fitbit app. For instructions see the Apple help article.
On your phone, go to SettingsBluetooth and turn Bluetooth off and back on.
Open the Fitbit app.
If your Fitbit device doesn't sync, restart it. For more information, see How do I restart my Fitbit device?
Open the Fitbit app.
If your Fitbit device doesn't sync, restart your iPhone or iPad. For instructions see the Apple help article.
Open the Fitbit app.
If your Fitbit device doesn’t sync, log in to your Fitbit account on a different phone or tablet and try to sync.
If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try to sync.

Android phone

Requirements

Your phone is running the latest version of Android OS. To check, tap SettingsAbout Phone or About DeviceAndroid Version. To confirm your phone is running a supported version of Android OS, see Fitbit-compatible devices.
Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
Your phone is connected to cellular data or Wi-Fi.
The Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?
The Bluetooth setting on your phone is turned on. To check, tap SettingsBluetooth.
You have location services turned on, and the Fitbit app has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?
If you use more than one phone or tablet device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
Your phone isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
Your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?
Your Fitbit device is charged.

Troubleshooting steps

Force quit the Fitbit app, then reopen it.
On your phone, go to SettingsBluetooth and turn Bluetooth off and back on.
Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
Restart your phone.
Uninstall and reinstall the Fitbit app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, see Fitbit-compatible devices.
Log in to your Fitbit account on a different phone and try to sync.
Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

Windows 10 phone or tablet

Requirements

Your phone is running the latest version of Windows 10. To check, go to SettingsSystemPhone update.
Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
Your phone is connected to cellular data or Wi-Fi.
The Bluetooth setting on your phone is turned on. To check, go to SettingsDevicesBluetooth.
If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
Your phone or tablet isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
Your Fitbit device is charged.

Troubleshooting steps

Remove all other Fitbit devices from your account and try to sync. If your device still doesn't sync, contact Customer Support.

Windows 10 computer

Requirements

Your computer is running the latest version of Windows 10.
Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
Fitbit Connect isn't installed. To check, look for an icon with the Fitbit logo near the date and time on your screen. If you see this icon, uninstall Fitbit Connect using the same process you use to uninstall other programs.
The Bluetooth setting on your computer is turned on. To check, go to StartSettingsBluetooth. If you can't find this setting and don't know whether your computer supports Bluetooth, this blog explains how to check for Bluetooth compatibility. Note: If your computer doesn't support Bluetooth, purchase a wireless sync dongle from the Fitbit Store.

Troubleshooting steps

From the Start menu, go to SettingsBluetooth. Make sure you see your device on the list with the word “Connected” below.
If your device isn't connected:
1. Tap or click the device name and choose Remove Device.
2. Make sure your device is nearby and wait for it to reappear in the devices list.
3. When it does, tap or click the device again and choose Pair. The pairing process can take several minutes but when it's done the Bluetooth status should change to “Connected.”
If your device is connected but won't sync, it's possible your computer's Bluetooth signal is weak or temporarily compromised. Try using the wireless sync dongle, available from the Fitbit Store.
If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer and try to sync.

Mac or Windows 8.1 Computer

Requirements

Fitbit Connect is installed. To check, look for an icon with the Fitbit logo near the date and time on your screen. If you can't find it, try the set up instructions again in How do I set up my Fitbit device?
Your device is connected to your Fitbit account. To check, log into your account on fitbit.com and click the gear icon image in the top right. You should see the name of your Fitbit device at the top. If you don't see your device listed, set up your device again. Click the Fitbit Connect icon Open Main MenuSet Up a New Device and follow the on-screen instructions.
If you're using a Mac and want to sync over Bluetooth, make sure Bluetooth is turned on. To check, go to System PreferencesBluetoothTurn Bluetooth On. If your computer doesn't support Bluetooth, you can purchase a wireless sync dongle from the Fitbit Store.
If you use more than one phone, tablet, or computer to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.

Troubleshooting steps

Note that your fitbit.com dashboard shows the time of your last successful sync—click the gear icon in the top right.

Prompt Fitbit Connect to sync with your device:
1. Click the Fitbit Connect icon and click Open Main Menu.
2. With your charged Fitbit device nearby, click Sync Now.
3. You may be asked to sign in to your Fitbit account, after which your device should sync. If you see a message saying your device can't be found, wake it up by pressing its button (most devices) or tapping it (Flex and Zip).
(Mac only) If your computer has Bluetooth:
1. Turn Bluetooth off and back on under System PreferencesBluetooth. If syncing still doesn't work, your Bluetooth signal may be weak or temporarily compromised.
2. Try using the wireless sync dongle, available from the Fitbit Store.
Restart your device using the instructions in How do I restart my Fitbit device?
If your device won't sync after the restart, next try uninstalling and reinstalling Fitbit Connect.
If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and try to sync.

If you can't sync to a compatible phone or tablet instead or your Fitbit device didn't come with a wireless sync dongle, contact Customer Support.

Scales